为期四天,涵盖EA知识体系国际标准的培训内容,包括CEAP三大工作领域,即EAP项目的设计和管理、针对组织及管理层的EA服务、针对员工及家庭成员的EA服务。
第一天 EAP模式:理解工作组织
9月4日 EAP Models; Understanding Work Organizations
课程概览,EAPA及CAIEP介绍 Course overview and introductions to EAPA and the CAIEP
EAP概念,EAP价值 What is an EAP and how it can help employers
关键概念及模式 Key concepts and models of service delivery
国际标准 International standards
理解工作组织 Understanding Work Organizations
人力资源管理,工作场所的人员事项 Human Resources Management, People Issues in the Workplace
第二天 设计和管理EAP项目
9月5日 Designing and Managing an EAP
建立EAP项目及相关政策 How to develop EAP and related policies
开发EAP市场及项目宣传推广 Developing EAP marketing and program promotion
EAP人员资格及利用加盟网络 Staffing qualifications and using an affiliate network
使用EAP顾问委员会 Using an EAP Advisory Committee
运营:记录保持,质量,数据和报告Operations: record-keeping, quality, data and reports
理解管理者和员工需求 Understanding the needs of employers and employees
向多重客户提供适当的服务 Serving multiple clients appropriately
保密及沟通 Confidentiality and communication
EAP项目中主管的角色 The supervisor’s role in EAP
第三天 对组织的EA服务
9月6日 Employee Assistance Services to the Organization
出色的管理者咨询,提供增值服务 Adding value through excellent consultation to the employer
提供管理层咨询的具体方法 Specific ways to provide management consultations
对于管理层转介的个案,提供问题解决方案Problem solving with individual cases referred by management
处理管理层转介的具体方法 Specific ways to handle a management referral
向组织提供的其它EAP服务,如危机应对,风险管理等 Other EAP consultation to the organization, e.g. crisis response, risk management
第四天 对个人的EA服务;趋势,机会
9月7日 EA Services to Individuals; Trends, Opportunities
实务:摄入面谈及文档 Practicalities: intake and documentation
评估:基本EAP活动 Assessment: essential EAP activity
理解成瘾及个人问题 Understanding addictions and personal problems
在EAP环境下提出问题 How to ask questions in an EAP context
转介,短程问题解决 Referral, short-term problem resolution
跟踪 Follow-up
趋势,新机会,规划EAP需求,职业道德和专业标准 Trends, New Opportunities, Planning for EAP Needs, Ethics and professionalism